You can buy it from your nearest Neo dealer. You can get information about your nearest dealer by calling our number 9801333313 OR you can also get information about your nearest Neo dealer from the “Dealer Info” on the website.

After registering your problem by contacting our customer service number 9801333313, you will get service as soon as possible.

Yes, we are providing after sales service through our own skilled team of technicians and dealers.

Neo is a Nepali brand. It has been selling and distributing kitchen appliances and water treatment related products all over Nepal since 2012.

Spare parts are available even after the warranty period is over on chargeable basis. We maintain stock of spare parts to provide uninterrupted service support to our customers.

On water purifier - 1 year warranty on water purifiers offered by our dealers. On kitchen Chimney - 1-year comprehensive warranty on kitchen chimneys. - 3 years warranty on chimney motor. On Gas Hobs - 1-year comprehensive warranty on gas hobs. Solar water Heater - 3-year replacement guarantee on tank for neo sun solar - 5 years replacement guarantee on tank for neo sun blue solar

Life of water purifier and its component mostly depend on quality of water.

After purchasing the product, you have to fill the warranty card provided in the box of goods and WhatsApp the photo of warranty card to our customer care number 9801333313.